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Asheville call center steps in to help answer COVID-19 questions for Wake County

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The Daniels Group call center on Sweeten Creek Road is helping answer COVID-19 information-related questions and vaccine schedules around the clock for those in Wake County. The group said it is honored to help serve communities here and across North Carolina. (Photo credit: WLOS Staff)

A call center on Sweeten Creek Road has formed a contract with Wake County health officials to help with the increase in phone calls about COVID-19.

The Daniels Group is helping answer COVID-19 information-related questions and vaccine schedules around the clock. The group said it is honored to help serve communities here and across North Carolina.

"We're helping out these call centers that are so overwhelmed. We actually got 90,000 phone calls on Tuesday. The county would have their systems shutdown, but we were able to handle it," VP of Operations Paul Hedgecock said.

Operators are working from home. They hope to expand operations to more counties.

CORONAVIRUS INFORMATION CENTER: TRACK THE LATEST DEVELOPMENTS, IMPACTS, AND HEADLINES ABOUT THE PANDEMIC HERE

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