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Can private businesses deny shoppers entry if they don't wear a mask?

Where do you report a business not following Phase 2 requirements?
“Can private businesses deny shoppers entry if they don’t wear a mask?"{ }a viewer asked News 13’s I-Team Coronavirus Help Desk. (Photo credit: WLOS staff)

A viewer who owns a thrift shop asked the I-Team Coronavirus Help Desk for clarification on North Carolina's mask mandate.

“Can private businesses deny shoppers entry if they don’t wear a mask?" wrote the viewer.

WHAT ARE YOUR RIGHTS AS A TENANT DURING THE PANDEMIC?

News 13 reached out to the North Carolina Department of Health and Human Services. A representative said face coverings are required for employees and patrons of retail businesses, citing this state guidance for retail businesses.

According to the guidance, if a customer states that they can’t wear a mask, the business has the choice of whether to make an accommodation.

It states, "If a customer states that an exception applies, the business has the choice of whether to make an accommodation by providing curbside service, providing home delivery, allowing the customer to enter without a face covering, or by using some other reasonable measure."

CORONAVIRUS INFORMATION CENTER: TRACK THE LATEST DEVELOPMENTS, IMPACTS, AND HEADLINES ABOUT THE PANDEMIC HERE

Click here for FAQs on wearing cloth face coverings.

You can submit your COVID-19 questions to iteam@wlos.com. News 13's Jennifer Emert, Lauren Brigman and Karen Zatkulak will work to get an answer for you.

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